The Managing Director said “I know we have a significant operational problem. I just don’t know what it is. Can you help us?”
Our client, a global industrial products business, supplies retail, commercial, and industrial markets. The Australian business generates approximately $500 million annually in revenue and faced significant operational challenges evident in poor customer service levels, low stockturn and high operational costs.
During our discovery phase we identified and prioritised adverse drivers of performance including:
A Stoke Consulting multidisciplinary team working with the client’s management team developed a robust program to address these issues:
Opportunities Exploited:
a. Supply Chain Optimisation:
b. Safety Culture Framework:
c. Order-to-Cash Process:
d. Leadership Development:
e. Senior Management Coaching:
f. Close Engagement with Executive Management:
g. Change Framework:
Our direct involvement in the improvement initiative was completed within 12 months, yielding significant improvements:
Stoke Consulting provided a framework and mechanisms to enable sustained and ongoing growth in organisational capability.
At Stoke Consulting, we thrive on turning ambitions into outcomes. Our comprehensive approach and dedicated team have helped businesses like yours overcome significant operational hurdles and achieve remarkable results.
Are you facing complex operational issues and seeking a partner to help you navigate them? Let’s work together to transform your business. Contact Stoke Consulting today and discover how we can drive your organisation towards sustainable improvement and excellence.