Additionally, the business was facing some core challenges. Low employee engagement and high turnover, a high number of customer quality failures and major customers under serious threat as a result, the complexity of the pandemic was a problem the business certainly did not need on top of everything else.
The performance of the coachees created notable change with positive flow on effects throughout the organisation. Leaders noticed that coachees were more confident, planned and deliberate in their actions. Coachees stated they were more calm, less stressed and more purposeful. One was successful enough to be promoted (after 7 years in their role). These changes improved the senior management team’s ability to adapt to a dynamic external environment, improved communication between stakeholders, and resulted in significant progress towards ambitious action plans.